Contact
We're here to help engineering teams deploy, configure, and operate HADALBORE tools effectively — even in the most remote field environments.
Direct contact function is coming soon. Please refer to our FAQ in the meantime.
Frequently Asked Questions
Find quick answers to common licensing and installation issues.
How do offline licenses work?
When you generate a license from the dashboard, a JWT cryptographic token is downloaded to your machine. The local application validates this token against its public key, allowing you to use all solver functions completely offline for 30 days.
Can I transfer my license to another device?
Yes. You have a limit of 3 concurrent active devices. You can manage and remove active devices from your dashboard to free up slots for new machines.
What happens when the 30-day lease expires?
The application will downgrade to the Free tier (Reference Library only) until you reconnect to the internet or manually transfer a new lease token from a connected device.
Are my calculations sent to your servers?
No. All casing strings, pressure models, and geomechanical calculations are strictly local. We do not collect telemetry on your engineering data.